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Customer Service Representative (CSR)

Appleton, MN, USA

Job Type

PT/FT

Requirements

Job Description: Customer Service Representative (CSR)

Location: Northern Geo LLC, Appleton, MN

Website: www.northerngeo.com

Phone Number: 320-297-9100

Position Type: Full-Time or Part-Time


About Us

Northern Geo LLC is a Minnesota-based manufacturer specializing in geothermal heat pumps and renewable energy products. We pride ourselves on innovative energy solutions and exceptional customer service to support our growing network of wholesalers, contractors, and homeowners.


Position Overview

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will play a vital role in providing top-tier support to our customers by addressing inquiries, resolving concerns, and ensuring a seamless experience. As a CSR, you will act as the first point of contact for customers and collaborate with various departments to deliver outstanding service.


Key Responsibilities

  • Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner.

  • Assist customers with product selection, order processing, and technical support.

  • Resolve customer issues and complaints with empathy and efficiency.

  • Coordinate with the sales, engineering, and shipping departments to ensure customer needs are met.

  • Maintain accurate records of customer interactions, transactions, and feedback.

  • Provide information about company products, warranties, and services.

  • Support contractors and wholesalers with product recommendations and troubleshooting.

  • Assist in updating and maintaining the customer database.

  • Participate in training sessions to stay updated on products, policies, and customer service techniques.


Qualifications

  • Education: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

  • Experience: Previous experience in customer service, sales support, or related fields preferred.

  • Excellent verbal and written communication skills.

  • Strong problem-solving skills and ability to think on your feet.

  • Familiarity with geothermal heat pumps or renewable energy products is a plus.

  • Proficiency with Microsoft Office Suite and CRM software.

  • Ability to manage multiple tasks and prioritize effectively.


What We Offer

  • Competitive salary and benefits package.

  • Opportunities for growth and professional development.

  • A supportive and collaborative team environment.

  • The chance to work with innovative, sustainable energy products.


How to Apply

If you are ready to contribute to a growing leader in the geothermal and renewable energy industry, we encourage you to apply. Visit our website at www.northerngeo.com. Click "Apply Now" to download an application. Complete the application then either email it (hr@northerngeo.com), fax it (320.297.9098), mail it or bring it to us in person:

Northern Geo LLC

HR Department

75 West Veum Ave

Appleton, MN 56208


Join us at Northern Geo LLC and be part of a team that’s driving innovation in renewable energy!

Click "Apply Now" to download an application.  Complete the application then either email it, fax it (320.297.9098), mail it or bring it to us in person.  Northern Geo LLC, HR Department, 75 West Veum Ave, Appleton, MN 56208

 

We look forward to hearing from you.

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© 2014-2023 by Northern Geo.  All rights reserved.  (320)297-9100

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